I am a shop owner - not a developer. We are using a one-page checkout from RUPOSTEL - In Extensions Manager it shows as version 2.0.147.130613. [Live site running Joomla 2.5.24; PHP 5.3.28; VM 2.0.24a - and now testing VM 2.6.10]
We are trying to update our Virtuemart shop and are currently testing VM 2.6.10. I am getting desperate. We have had a number of problems with 2.6.6, 2.6.8 and now 2.6.10.
Testing with VM standard payment plugin set up for bank transfers: When an order is placed and "paid", The following happens:
- •We can see and click on the "add to cart button" to add product to cart [this was a problem previously]
•We complete payment transaction [bank transfer for now] and get confirmation screen - but shows status only as "PENDING" and not "CONFIRMED BY SHOPPER" as on our live site [VM2.0.24a] - also "Payment Method" is blank on this screen.
•Also, the shopping cart does not empty
•No email is sent to either the shop or the customer with this "PENDING" order status
•I CAN see the order in VM admin backend with "PENDING" status
•If I change order status to either "CONFIRMED BY SHOPPER" or "CONFIRMED" then the correct emails are sent to shop and customer
•However, the shopping cart never empties - customer must manually empty the cart
Our developer is at a loss for what is causing our problem. The VM forums said to look at our payment plugin. We are testing using only the standard VM payment plugin configured for a bank transfer so there are no third party payment plugins involved. Upon completion of the order the system fails to change the order status to "confirmed by Shopper" instead leaving it as pending AND the shopping cart does not empty and no payment method is registered [see screenshot]. Could OPC be involved with this problem?? Have there been updates to this component for use with VM 2.6.10 that our developer has overlooked and might be responsible for this problem??
Since we have not made any changes to the payment plugin ourselves, we are not sure how to go about resolving this problem. Any assistance on how to troubleshoot and resolve this problem is greatly appreciated. If you can be more specific than just "look at payment plugin" I would greatly appreciate. We are still running VM 2.0.24a on our live site and I am desperate to upgrade... but we can not because we have not found any VM version where we can get the shopping cart to work correctly.
Thank you for any help!!!
Regards
Scott
PS: I see another admin component called "Virtuemart_allinone" which is also enabled on our VM 2.6.10 test site.. I do not know what this is for or why we have it enabled - could it be for the shopping cart?. Should we have this enabled if we are using Rupostel OPC?? I do see that it was updated in Sept 2014.