Payment issues

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Payment issues

Postby mbmcargotech » Mon Nov 30, 2020 11:30 pm

Payment 403 error

Postby mbmcargotech » Fri Nov 13, 2020 5:22 pm
Dear sir,

I use your One page checkout for my Joomla webshop. I have recurring problems with both credit card and Paypal payments from abroad (I am based in the Netherlands). The user gets a 403 error (no access) as soon as they switch to Mollie (my payment provider). This costs me a lot of customers, my webshop focuses on Europe. The problem does not occur all the time. The countries where the problem has occurred so far are Germany, Switzerland, Austria, Denmark and Italy. It is estimated that 40-50% of the payments are made without any problems, including orders from these countries.

I have had my hosting partner (Vivor BV), Mollie (payment provider) and RO payments (financial connector software) look into it. They all indicate that there is nothing special going on.

What strikes me is that when the customer creates an order it is created and stored with the pending status. When the payment is successful it turns out that a completely new order has been created with the status confirmed. The latter does not seem to me to be correct. I don't see any options in the various settings with which I can influence this. And I don't know if this has to do with the payment problem.

The "not used" orders with status pending are removed from the database by me once in a while.

Can you advise/help me?


My webshop: https://www.mbmcargotech.nl

All the best,
mbmcargotech
 
Posts: 2
Joined: Fri Nov 13, 2020 5:12 pm

Re: Payment issues

Postby admin » Tue Dec 08, 2020 12:10 pm

hello, for all 403 and 406 errors:
- make sure mod_security doesn't block your customers due to any sort of content filter such as PCI complience (if it does, the rule needs to be investigated and see if it makes sense to block it - for example it is common that some mod_security rules block all ajax content that include words "credit card" and thus you cannot really display any payment method list at your cart )
- 403 in joomla may also come from misconfigured menus - when you use a menu that is only assigned to registered user, but the component is used by anonymous users as well (like registraiton page only for registered while it's being used by anonymous as well)
- i rencetly saw a customer hacked via his Google Tag Manager account (somebody had added javascript into his GTM which loaded credit card checkout at his checkout )
- a recent mod_securiy update (Nov 2020) of cpanel had broken sites of all my clients using cpanel+mod_security even when the mod_security was only in "logging mode"

to investigate these issues further ask your hosting to provide you log information about your 403 errors so you know where they come from and due to what reason.
- possibly misconfiguration of htaccess policy against remote scripts
- joomla menu misconfig
- mod_security
- other

best regards, stan
admin
Site Admin
 
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