Coupon problem

Coupon problem

Postby revesz.viktor@.....com » Tue May 29, 2012 8:29 pm

Hi,

I am turning to you for help with regard to coupons I cannot configure correctly. The problem is the following:

Subtotal (incl. VAT): 2571 Ft
Discount for the coupon: -209 Ft (this should be a coupon equalling 10% discount)
Total: 2533 Ft (I do not know wehere this figure comes from)

At the bottom of the page:
Subtotal (incl. VAT): 2571 Ft
Discount for the coupon: -209 Ft
Shipping: 1000 Ft
Total: 3362 Ft

System data:
Tax mode should be based on vendor address: Ok
Subtract payment discount (and other discounts) before tax/shipping should be ON
OnePage 1.2.341
AWOCoupon1.0.11
Two VAT rates 18% and 27%
revesz.viktor@.....com
 
Posts: 4
Joined: Thu May 24, 2012 1:14 am

Re: Coupon problem

Postby admin » Wed May 30, 2012 10:12 pm

Hello, i think you are not using the "inbuilt basket template" and your top basket does not update per coupon or per shipping selection. Please try to enable "use inbuilt basket" at the display tab.

regards,
stan
admin
Site Admin
 
Posts: 2708
Joined: Wed Jan 06, 2010 11:43 pm

Re: Coupon problem

Postby revesz.viktor@.....com » Wed May 30, 2012 11:16 pm

Cheers,

what has happened is that the new coupon is now visible as well as the wrong one. Calculation is unfortunately done with the wrong one:

subtotal (incl. VAT) 6736 Ft
Discount for the coupon: -534 Ft (this is wrong)
Shipping (incl. VAT): 1000 Ft
Discount for the coupon: -674 Ft
Total: 7202 Ft

At the bottom of the page the issue has not changed.
revesz.viktor@.....com
 
Posts: 4
Joined: Thu May 24, 2012 1:14 am

Re: Coupon problem

Postby revesz.viktor@.....com » Mon Jun 04, 2012 7:32 pm

Dear Stan,

Do you have any other ideas? The ones you have mentioned have been checked but still there is no success and we are unable to provide our customers with coupons. Please advise in due course.

Further description of the problem:

The discount (e.g.: 10%) is calculated from the net value of the products but from the total it is only the VAT that is deducted.

E.g.: product 1: net 570 Ft + VAT (gross 673)
When calculating the discounted value, the 10% is calculated from the net value of the products.

Awaiting your kind reply,

Viktor
revesz.viktor@.....com
 
Posts: 4
Joined: Thu May 24, 2012 1:14 am

Re: Coupon problem

Postby admin » Wed Jun 06, 2012 9:58 pm

Hello, please try to turn off:
Subtract payment discount (and other discounts) before tax/shipping should be OFF

this will make the coupon calculation from the subtotal incl.tax. AWO has also another setting which overrides this value - pls check what is it's configuration.

Stan
admin
Site Admin
 
Posts: 2708
Joined: Wed Jan 06, 2010 11:43 pm

Re: Coupon problem

Postby revesz.viktor@.....com » Mon Jun 11, 2012 12:28 am

Dear Stan,

Thank you. This has solved the problem.

Kind regards,

Viktor
revesz.viktor@.....com
 
Posts: 4
Joined: Thu May 24, 2012 1:14 am


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